Shipping Policy
1. Shipping Coverage
HAI KOU LONG HUA LU PU SHANG MAO YOU XIAN GONG SI provides shipping services to customers in countries and regions currently available at checkout. Shipping availability may vary depending on the delivery destination, carrier service coverage, and local delivery conditions.
2. Payment Confirmation
After your order payment has been successfully authorized and confirmed, we will send you an order confirmation email.
3. Order Processing Time
All orders are typically processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
4. Shipping Fees and Free Shipping
Orders under $99.00 are charged a flat shipping fee of $6.99. Orders of $99.00 or more qualify for free shipping.
5. Estimated Shipping Time
Under normal circumstances, delivery usually takes 7–14 business days after dispatch. Once your order has been shipped, we will send a shipping confirmation email with tracking information.
6. Total Estimated Delivery Time
Total estimated delivery time is the sum of processing time and shipping time. For example, if an order requires 1–2 business days for processing and 7–14 business days for shipping, the total estimated delivery time is generally 8–16 business days.
7. Order Tracking
Once your order leaves our warehouse, you will receive a shipping confirmation email that includes tracking information.
Tracking updates from the carrier may take up to 72 hours to appear.
You can track your order through our Order Tracking page. If you have not received a tracking update within a reasonable period, please contact us at [email protected].
8. Delivery Notes
The shipping method used for your order may vary depending on product characteristics, size, weight, inventory allocation, destination, and carrier arrangements.
If the delivery address includes a P.O. Box, the shipping method may be limited by the carrier. If the selected shipping method does not support P.O. Box delivery, your order may require manual review, and we may contact you to update the address or cancel the order if necessary.
9. Possible Causes of Delay
Tracking updates or delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather, such as snowstorms, typhoons, floods, or earthquakes;
- Regional strikes, public holidays, or major public events;
- Transportation congestion, including shipping space shortages or airline capacity limitations.
Contact Us
If you have any questions about shipping or delivery, please contact us at [email protected].
Address: Room C3022-Z42, Xinwaitan Fuxing City, No. 32 Binhai Avenue, Binhai Street, Longhua District, Haikou City, Hainan Province, China
Email: [email protected]
Phone: +86 17506076837
