FAQs
1. Where do you ship?
We provide shipping services to countries and regions currently available at checkout. Shipping availability may vary depending on your location, carrier service coverage, and local delivery conditions. For complete details, please see our Shipping Policy.
2. How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
3. How long does shipping take?
Under normal circumstances, delivery usually takes 7–14 business days after dispatch.
Total estimated delivery time includes both processing time and shipping time. Since orders are typically processed within 1–2 business days, the total estimated delivery time is generally 8–16 business days.
Please note that delivery times are estimates only and may be affected by severe weather, public holidays, transportation congestion, carrier delays, or other circumstances beyond our reasonable control.
For more detailed information about shipping timelines, tracking, and delivery policies, please refer to our Shipping Policy.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can track your shipment through our order tracking page.
Please note that tracking updates may take up to 72 hours to appear after shipment.
5. Can I cancel my order?
If you need help with your order, please contact our support team as soon as possible. If the order has already entered processing or has been shipped, cancellation may no longer be possible. Please review our Return & Refund Policy for more information.
6. What is your return policy?
We accept returns within 30 days after delivery, provided the items meet our return eligibility requirements. Items must be unused and returned in original condition. Full details are available in our Return & Refund Policy.
7. When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are typically processed within 7 business days. The refund will be issued to the original payment method used during checkout.
8. Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Additional details can be found in our Return & Refund Policy.
9. What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery and provide photos of the damaged item and packaging. Our team will assist you with the appropriate solution.
10. What payment methods do you accept?
We accept secure payments through major credit cards and trusted payment providers including Stripe and PayPal. Available payment methods may vary depending on your location and device.
11. Is my payment information secure?
Yes. Payments are processed securely through third-party payment processors such as Stripe and PayPal. We do not store any full credit card or payment information on our servers. For more information, please see our Privacy Policy.
12. Do you store my payment information?
No. We never store your complete credit card number, security code, or banking details. Payment data is securely processed by trusted third-party payment providers.
13. What happens if my package is lost in transit?
If your tracking has not updated for a reasonable period or you believe your package may be lost in transit, please contact our customer support team at [email protected]. We will assist you in reviewing the shipment status and help with the next steps where appropriate.
14. Do you offer free shipping?
Orders under $99.00 are charged a flat shipping fee of $6.99. Orders of $99.00 or more qualify for free shipping.
15. How can I contact customer support?
You can contact our support team through our contact page or by emailing us directly.
16. How do you protect my personal information?
We take data security seriously and use industry-standard security measures such as encryption, secure servers, and controlled access to protect your personal information. For full details about how we collect and protect data, please read our Privacy Policy.
17. Where can I read your full policies?
You can review our full policies at the following pages:
